FAQ

How long will it take for my gifts to be delivered?

Delivery estimates: Basketeer delivers your gift within 2-4 business days to locations within Colombo and immediate suburbs. Outstation deliveries 7 business days.

Can I have my gift shipped on a specific day?

If you'd like to make someone's day especially special, please email info@basketeer.lk with your order number and the date you'd like it to be delivered on, and we'll see what we can do for you.

Do you charge for delivery?

We charge a nominal flat rate fee of Rs. 450 for delivery.

Do you do international shipping?

We currently do not ship to international locations. Watch this space for updates.

How can I make payments?

We accept Debit/Credit Payments (VISA, Mastercard, AMEX, Diner's Club & Discover), Mobile wallet payments (Ez Cash & mCash), Internet Banking payment methods, Cash on Delivery and direct Bank Transfer.

 

Is my Credit Card information protected?

We have incorporated a fully secured payment gateway with SSL collaborated with OnePay. For more info visit Privacy Policy 

 

Can I buy an empty box?

We do not sell empty gift boxes at the moment. 

Can I get a box customised?

Absolutely! Whether it’s thank you gifts for your wedding or corporate gifts for end of year or events, we love finding the the right mix of products for your special occasion.

Corporate Inquiries

info@basketeer.lk

Can we include our logo or branding on your gifts?

Yes, certainly. minimum order quantities apply.

Can I include a gift card?

Of course! Every gift box comes with an optional Basketeer greeting card with your personal message handwritten by us! 

Can we have a look at your products before we make a purchase?

Our studio is located in Wattala, and is open to customers via appointments only. If you like to arrange to see an item in person, please free to Contact Us

Can you make sure not to include any payment receipts with my gift?

Yes, certainly. We generally don’t include hard-copies of receipts except on special requests.

The gift box I wanted to order is no longer available. How can I purchase it?

We add/change/remove gift boxes from listings regularly. If you are searching for a specific gift box, email info@basketeer.lk or WhatsApp 0761711388 so we can check possibilities of creating one for you!

We would love to have our products included in Basketeer gift boxes.

We love discovering new products and new brands! Simply drop an email to info@basketeer.lk with product information.